Job Description
- Customer Service – Responsible for giving great customer service via customer enquiries (email and telephone), returns and refunds from multiple sales platforms.
- Manufacturing – Responsible for making our customer orders using a variety of production methods including hand assembling (map picking, watch making, coin setting), engraving, laser cutting, sublimation and vinyl pressing.
- Pick & Pack – Responsible for picking all orders and ensuring the smooth dispatch of all orders (individual customer and large-scale wholesale) within required timescales.
The Person
Qualities:
You will need to be:
- Reliable & flexible.
• Positive. - A fast learner.
• Able to remain calm under pressure.
• Personable.
• Focused & methodical.
Skills and Experience:
You will need to have:
Required:
- The ability to work with speed & efficiency.
• The ability to multi-task.
• Excellent prioritisation skills.
Desirable:
- Experience in a retail, office and/or warehouse environment.
• Good general IT skills (use of emails, Word and Excel etc.). - Experience with working with ‘hands on’ tasks (i.e. knitting, DIY, baking, sewing
- Experience of using Adobe (Photoshop & Illustrator essential
Apply now, or get in touch with us regarding this vacancy