Order Fulfilment and Customer Service Assistant

 Pershore

   Posted On:  14/06/2023 16:13:16    Salary:  £10.50 per hour

Job Description

The Job


  • Customer Service – Responsible for giving great customer service via customer enquiries (email and telephone), returns and refunds from multiple sales platforms.

  • Manufacturing – Responsible for making our customer orders using a variety of production methods including hand assembling (map picking, watch making, coin setting), engraving, laser cutting, sublimation and vinyl pressing.

  • Pick & Pack – Responsible for picking all orders and ensuring the smooth dispatch of all orders (individual customer and large-scale wholesale) within required timescales.


The Person


Qualities:
You will need to be:



  •   Reliable & flexible.
    • Positive.

  •   A fast learner.
    • Able to remain calm under pressure.
    • Personable.
    • Focused & methodical.


 


Skills and Experience:
You will need to have:


Required:



  • The ability to work with speed & efficiency.
    • The ability to multi-task.
    • Excellent prioritisation skills.


Desirable:



  • Experience in a retail, office and/or warehouse environment.
    • Good general IT skills (use of emails, Word and Excel etc.).

  • Experience with working with ‘hands on’ tasks (i.e. knitting, DIY, baking, sewing

  • Experience of using Adobe (Photoshop & Illustrator essential

;

Apply now, or get in touch with us regarding this vacancy