Job Description
The Role :
The Sales and Office Administrator will support the business with day-to-day office administration and will be the first point of contact for all incoming enquiries and ongoing communication with customers to ensure exceptional levels of customer service and accurate record-keeping.
Core Responsibilities:
- Act as the first point of contact for all incoming communications
- Calendar and email management for office operations and installation jobs
- Work closely with the Office Manager and Director of Operations to support the jobs schedule and develop internal data recording practices
- Maintain accurate and up to date sales and installation data
- Maintain excellent knowledge of the company’s products and services to encourage sales and up-sell/cross-sell, where possible
- Follow up potential sales at regular intervals in accordance with the company’s internal sales processes
- Handle and record any customer complaints or concerns, reporting these to the Office Manager
- Securely manage and store customer data in accordance with the GDPR
- Arrange vehicle servicing and repairs at regular internals
- Maintain the vehicle log and ensure MOTs are conducted on time
- Handle all speeding and parking tickets
- Record job completion data at the end of each installation
- Scanning, filing, and photocopying, where required
- Key holder
- Any other ad hoc duties to meet the needs of the business
Apply now, or get in touch with us regarding this vacancy